Frequently Asked Questions (FAQ's)
Do you take custom or personalized orders?
Yes — that's one of my favorite parts. I do custom embroidery and sublimation on sweatshirts (the Personalized Grandma Sweatshirts — Nana, Nonna, GeGe, and any name you need), baby items, and more. If you need any assistance or have questions just email me at scott@thepurpleparrotco.com . Custom orders typically take 5–7 business days to make before shipping.
How long does it take to make and ship my order?
Most ready-to-ship items are processed within 3-5 business days before they ship. Custom and personalized items take longer since I make them one at a time. Shipping time is on top of that, depending on where you are.
What's in your massage candle, and is it skin-safe?
Yes — my natural soy massage candle is made to be used on skin. The ingredients are soy wax, shea butter, cocoa butter, jojoba oil, fragrance, and vitamin E. It melts warm, not hot, so it's comfortable to pour and massage in. (As with anything new, patch-test a small area first if you have sensitive skin.)
How do I care for my soy candle?
Three quick tips: On the first burn, let it melt all the way across the top — this prevents tunneling. Trim the wick to about 1/4 inch before each burn. And keep it away from drafts so it burns evenly. That's it — your candle will last longer and smell better.
Can I wash my embroidered sweatshirt normally?
Yes, but treat it gently. Turn it inside out, wash in cold water on a gentle cycle, and either tumble dry low or hang to dry. Don't bleach, and don't iron directly on the embroidery or sublimation design. Treat it well and it'll last for years.
Do you ship internationally?
Right now I ship within the U.S. only.
Do you do local pickup?
Yes — I offer local pickup for website orders. Contact me by sending text to (270)933-8411 to make arrangements. (SMS may apply). Pickup is in Evansville, IN - message me after ordering to arrange a time.
Can I find you at craft shows?
Yes! I sell at in-person craft shows throughout the year and I'd love to meet you in person. Currently I don't have a full schedule to post, but check back often as I WILL be updating the website to include my schedule.
What if my order arrives damaged?
That shouldn't happen, but if it does, contact me within 10 days of receipt with a photo of the damage and I'll make it right — replacement or refund, your call.
Do you offer gift wrapping or gift notes?
At this time, no we do not.
Are your candles made with real soy wax?
Yes — 100% soy wax, no paraffin. I use soy because it burns cleaner, slower, and more evenly than paraffin, and it holds fragrance beautifully.
How do I contact you?
The fastest way is email: scott@thepurpleparrotco.com . You can also visit my Contact page for more. I'm a one-person business, so thanks for a little patience — I'll get back to you as soon as I can.