Refunds and Returns

I want you to love what you ordered. Here's how returns and refunds work — kept simple, no fine print.

Standard (Non-Custom) Items

If something isn't right, I accept returns on standard, non-personalized items within 10 days of delivery. Items must be unused and in their original condition. To start a return, email me at scott@thepurpleparrotco.com with your order number and what's going on, and I'll send you the next steps.

Custom & Personalized Items

Because custom and personalized items are made specifically for you — embroidered with your names, sublimated with your choices — they are to be considered final sale items, and CANNOT be returned or exchanged. This is an Industry Standard for custom orders.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact me within 10 days of delivery with a photo and your order number. I'll send a replacement or issue a refund — your choice. I'll cover return shipping on my mistakes.

Refund Processing

Once I receive your return (or approve a refund for a damaged or incorrect item), refunds are processed within 3–5 business days back to your original payment method. Shipping costs on standard returns are the buyer's responsibility.