Shipping Information

I want your order to arrive safely and as quickly as I can manage — here's how shipping works at The Purple Parrot Co.

Processing Time

Most ready-to-ship orders are processed within [YOUR TYPICAL PROCESSING TIME, E.G. 1–3 BUSINESS DAYS] of when you place them. Custom and personalized items take longer since I make them one at a time — typically [CUSTOM ORDER LEAD TIME, E.G. 5–7 BUSINESS DAYS] before shipping. Processing time is separate from shipping time.

Shipping Methods

I ship via [YOUR SHIPPING CARRIERS, E.G. USPS AND UPS]. You'll get a tracking number by email once your order ships so you can follow it to your door.

Domestic Shipping Rates

[YOUR DOMESTIC SHIPPING RATE, E.G. "Flat $5.95 per order, or free shipping on orders over $50."] Shipping is calculated at checkout.

International Shipping

[YES OR NO — DO YOU SHIP INTERNATIONALLY? IF YES: "Yes, I ship to [COUNTRIES/REGIONS]. International rates are [RATE OR 'calculated at checkout']. The buyer is responsible for any customs fees or duties." IF NO: "Right now I ship within the United States only."]

Where I Ship From

I ship from Evansville, Indiana. Domestic orders usually arrive within a few business days of shipping.

Craft Show Purchases

If you bought from me at an in-person craft show, your purchase comes home with you that day — no shipping involved, unless custom ordered - shipping is flat rate paid at craft show. For website orders you'd like to pick up at a show instead of shipping, just email me at scott@thepurpleparrotco.com ahead of time and I'll set it aside for you.

Lost or Delayed Packages

Once a package leaves my hands, it's in the carrier's care. If tracking shows it's delayed or seems lost, let me know and I'll help look into it with the carrier. I can't control what happens in transit, but I won't leave you hanging.